Appointments
Located in San Leandro, California, the orthodontic office of Nancy Ung, DMD, MPH, MSD is open to serve you, answer questions or schedule an appointment during the following hours:
Monday, Wednesday & Thursday: 8 a.m. – 5 p.m.
Tuesday: 7 a.m. – 4 p.m.
Our appointment schedule has been created to meet our patients’ needs during treatment in our office. Orthodontics works by a system of biological forces that must be controlled and maintained every few weeks. Patients are seen every five to eight weeks during active treatment. Occasionally, some of these visits may inevitably conflict with school or work schedules, depending on our goals during these adjustment appointments. In an effort to provide as many available time slots for regular adjustments, our schedule has been drafted with the following elements in mind:
- We will schedule shorter regular visits at more convenient times (before or after work/school hours) and save the longer appointments for mid-morning and early afternoon periods. In this way, we will attempt to accommodate as many people as possible during the most desirable times.
- Emergency visits will be scheduled between 9 am and 2:30 pm. Our goal is to not interfere with the busier times so that we will be able to see our scheduled patients on time.
Please arrive to appointments on time. If there are late arrivals, we may need to reschedule the visit if it disrupts our ability to see our regularly scheduled patients. This is in fairness to all of our patients. Occasionally, when we reschedule a patient due to a late arrival or a missed appointment, it may need to be during school or work hours. The more popular time slots are generally filled weeks in advance.
Please call at least 24 hours in advance if you cannot make an appointment. In this way, you may be able to be seen at a more convenient re-scheduled time.
Please call if you have loose or broken appliances even if you have a scheduled appointment in the near future. This will help allow the extra time required to repair any broken parts. Sometimes these appointments may need to be changed to arrange for the additional time to continue treatment progression appropriately.
Our goal is to create a system that is fair to everyone. Please be patient if we occasionally conflict with your schedule.
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Fees and Payments
In an effort to keep fees down and to maintain the highest quality treatment, we have established the following financial policies:
- We offer a courtesy for payment in full for your portion if paid at the beginning of treatment.
- We can provide payment plans without incurring interest to help suit your financial circumstances.
- We accept Visa and Master card and can set up automatic monthly payments for your convenience.
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Insurance Benefits
If you are fortunate enough to have insurance coverage, we will gladly help you determine your benefits. We ask that you provide us with insurance information before or at your first visit. We would also like you to assign benefits to our office and we can create a financial arrangement for the balance that works for your individual needs.
A dental insurance policy is a contract between the insured and the insurance company, Our services are rendered and charged directly to the patient's account and the patient or the person responsible for the account is ultimately responsible for all fees incurred. For your convenience, we will gladly assist you in submitting insurance claims pertaining to any charge for care in our office.
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Are Braces Affordable?
Orthodontic treatment is a substantial investment for anyone. Knowing this, we try very hard to create a financial arrangement that works for your family. We will also work with your insurance company to maximize your benefits.
We truly believe that creating a beautiful smile is a gift for a life time.
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Cooperation
Successful treatment always depends on the patient’s willingness to cooperate with our requests to wear different appliances many hours each day. Headgear, elastics, retainers, bionators and bite planes are only effective when they are worn! Headgears should not be worn during any sports or play activity such as swimming, football or soccer, and should be placed and removed carefully and gently so that accidents may be avoided.
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Regular Dental Visits
Please be certain to maintain dental visits every six months! Decay must be continually checked for and the teeth should be professionally cleaned on a regular basis. If there are gum tissue and bone health concerns, we will ask you to see your dentist or periodontist on a more frequent basis during treatment to be sure that you are able to maintain a healthy smile.
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Please Ask
We are confident that treatment will be pleasant if instructions are followed and questions are asked. We are always interested in explaining any facet of treatment. If the secretary or assistants are unable to answer your questions completely, please ask to speak to the doctor. If it is a busy period of the day, she will talk to you as soon as possible.
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